Terms and Conditions
Article 1 – General Information
These Terms of Service apply to all purchases made through Vivian & Caroline Boutique.
By placing an order on our website, you agree to these Terms of Service, our Return & Refund Policy, our Shipping Policy, and our Privacy Policy.
For questions about your order or these terms, you can contact our customer care team at:
📧 info@viviancaroline-savannah.com
Vivian & Caroline Boutique, Savannah, Georgia
Article 2 – Our Products
We do our best to display our products, colors, sizing, and descriptions as accurately as possible.
Please note that colors may appear slightly different depending on your screen, device, lighting, or display settings.
Product availability may change without notice. We reserve the right to update, replace, or discontinue products at any time.
Article 3 – Orders
After placing an order, you will receive an order confirmation by email.
Please make sure your shipping information is correct before submitting your order. This includes your name, email address, shipping address, billing information, and payment details.
If you notice an error in your order, please contact us as soon as possible at info@viviancaroline-savannah.com.
Because orders are processed shortly after they are placed, we cannot guarantee that changes or cancellations can be made once an order has been submitted.
Article 4 – Pricing & Payment
All prices are listed in the currency shown at checkout.
We reserve the right to update prices, discounts, promotions, and product availability at any time.
Payment must be completed at checkout before an order can be processed.
If a payment is declined, incomplete, or flagged for review, your order may not be processed until the issue has been resolved.
Article 5 – Shipping & Delivery
We do our best to process and ship orders as quickly as possible.
Estimated delivery times may vary depending on your location, carrier delays, seasonal volume, weather, customs processing, or other circumstances outside of our control.
Once your order has shipped, you may receive tracking information so you can follow your package during transit.
We are not responsible for delivery delays caused by incorrect or incomplete shipping information provided at checkout.
Article 6 – Taxes, Duties & Import Fees
Prices shown at checkout include the product price and any shipping charges shown at the time of purchase.
Depending on the delivery destination and local regulations, orders may be subject to taxes, duties, import fees, or carrier handling fees.
These charges, if applied by local authorities or carriers, are the responsibility of the customer.
Vivian & Caroline Boutique is not responsible for delays caused by customs, carrier processing, or local import procedures.
If you have questions about your order, our customer care team is always happy to help at info@viviancaroline-savannah.com.
Article 7 – Returns & Refunds
We offer 30-day returns from the date your order is received.
To be eligible for a return, items must be in their original condition, unworn, unused, and with all original tags and labels still attached.
Returns must be requested by contacting us first at info@viviancaroline-savannah.com.
Please do not send items back before contacting us, so we can make sure your return is handled properly.
Please review our Return & Refund Policy for full return instructions.
Article 8 – Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@viviancaroline-savannah.com.
Please include your order number and clear photos of the issue so our customer care team can review it and help resolve the problem.
If the issue was caused by an error on our side, we will make it right.
Article 9 – Customer Responsibilities
By placing an order, you agree to provide accurate and complete information.
This includes your name, email address, shipping address, billing information, and payment details.
You are responsible for making sure the information provided at checkout is correct.
We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete customer information.
Article 10 – Promotions & Discounts
Promotions, discounts, and special offers may be changed, paused, or ended at any time.
Discount codes must be entered at checkout and cannot always be applied after an order has been placed.
Only one discount or promotion may be used per order unless otherwise stated.
Article 11 – Product Use
Our products are intended for personal use only.
You agree not to misuse, resell, reproduce, or use our products, website, images, content, or branding for unlawful or unauthorized purposes.
Article 12 – Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, or use it for unlawful purposes.
We may update, change, suspend, or remove parts of the website at any time.
Article 13 – Limitation of Liability
Vivian & Caroline Boutique is not responsible for indirect, incidental, special, or unexpected damages related to the use of our website, products, or services.
Our responsibility for any order is limited to the amount paid for that order.
Nothing in these Terms of Service is intended to limit any rights you may have under applicable consumer protection laws.
Article 14 – Updates to These Terms
We may update these Terms of Service from time to time.
Any updates will be posted on this page.
Continued use of our website after changes are made means you accept the updated terms.
Article 15 – Contact
For questions, assistance, or more information about these Terms of Service, please contact us at:
📧 info@viviancaroline-savannah.com
Vivian & Caroline Boutique, Savannah, Georgia
